Bug 14702 – QuickTime Plug-in will not load

• Status: RESOLVED
• Resolution: FIXED
• Component: New Bugs

[Glenn Heilemann]

I was unable to load Quick Time plug-in. See error below. I used the latest version of WebKit as downloaded with “Night Shift” app. on the evening of 07/20/07. Safari 3.0.2 build 522.12. If you need more information on further feedback reports please advise. Since Quick Time is not a third party application I thought this report may assist in development.
 
 The page “Retro CD Cover Tutorial | NAPP Online” attempted to load an Internet plug-in named “QuickTime Plug-In 7.2”, but the plug-in failed to load successfully.

[David Kilzer (:ddkilzer)]

Thanks for the bug report, Glenn!

What URL (web page) were you visiting?  What version of QuickTime do you have installed?  Were there any error messages written to the console?

[Glenn Heilemann]

All URL's requiring Quick Time seem to be affected. I was just at http://www.seminars.apple.com/seminarsonline/qt7/apple/index.html?s=203&locs =us_en and it failed to load. I am using QuickTime 7.2. I am not familiar with console, but am not able to find anything using "Safari" as a filter.

The actual dialog warning reads like the following; Unable to load plug-in The page “Apple - Seminars Online - Capture, Create and Share Digital Media with QuickTime 7 Pro” attempted to load an Internet plug-in named “QuickTime Plug-In 7.2”, but the plug-in failed to load successfully.

[David Kilzer (:ddkilzer)]

(In reply to comment #2)
> I am not familiar with
> console, but am not able to find anything using "Safari" as a filter.

Does anything get printed out to the Console application (in /Applications/Utilities) when you try to load a web page containing QuickTime content?

Is the QuickTime plug-in listed when you go to the "Help" menu in Safari, then select "Installed Plug-ins"?

You might try re-installing QuickTime 7.2.  http://www.apple.com/quicktime/

[Glenn Heilemann]

[e-mail]7/21/07 11:54 [e-mail]

http://bugs.webkit.org/show_bug.cgi?id=14702

------- Comment #3 from [e-mail] 2007-07-21 21:54 PDT ------- (In reply to comment #2) I am not familiar with console, but am not able to find anything using "Safari" as a filter.

Does anything get printed out to the Console application (in /Applications/Utilities) when you try to load a web page containing QuickTime content? No. I attempted to reload the Web page several times getting the same dialog, but I see nothing added to console when this occurs.

Is the QuickTime plug-in listed when you go to the "Help" menu in Safari, then select "Installed Plug-ins"?

Yes, it is.

You might try re-installing QuickTime 7.2.  http://www.apple.com/quicktime/ Okay, I went to the Apple Web site to download Quick Time. When the page loaded I got the following message;

The page “Apple - QuickTime” attempted to load an Internet plug-in named “QuickTime Plug-In 7.2”, but the plug-in failed to load successfully.

However, I did download another copy of the Quick Time app. Rebooted, and all was working just fine. I ran "Night Shift" to insure that the latest nightly build was installed and all is still working properly.

It looks as if reinstalling Quick Time has solved the problem.