Bug 213186 – whiteboard.microsoft.com is giving an error when loading and also it is giving a timeout token renewal error

• Component: Page Loading
• Status: RESOLVED FIXED

Created attachment 401879 [details]
error

this is the error I get on whiteboard and I also get another as well
Something went wrong
An error occurred while processing your request

An authentication error occurred. Try refreshing the page, or restarting your browser.

Reference Id: 86882050-8b73-4846-85a0-537bbac04b60

Report a bug

Created attachment 401880 [details]
fiddler logs

Created attachment 401881 [details]
logon error client app

Created attachment 401882 [details]
error number 2

Created attachment 401883 [details]
os info

Created attachment 401884 [details]
Version 13.1.1 (15609.2.9.1.2) Suspected safari version

[Alexey Proskuryakov]

What are the complete steps to reproduce? I assume that one needs to log in, but unclear if this depends on content.

It's not quite clear why this is a WebKit bug. Does this work in other Safari versions?

[Radar WebKit Bug Importer]

<rdar://problem/64382046>

it works in private mode but it does not work in non private mode it works on any other browser as well eg: chromimum but it does not work in normal mode safari when opening this website

it opens in othyer berowsers on safari normal mode or other webkit broswers in normal mode it does not work properly

i logged into the whiteboard site and then it does not load and gives the errors in normal mode on safari version mentioned in previous comment in the private mode of safari opens same site normally no issue but in nromal mode does nto work talked to tech in Singapore from apple had no idea about the issue regarding it and told me to report bug. Had no idea about issue if any website is not opening only on oone browser inj nromal mode and is opening on private mode it is not a website issue talked to technician in New Delhi India said that it is not an issue with website but with webkit and safari

if website issue would not open in any web browser

ok

steps load the safari in normal mode and then open whiteboard.microsoft.com 
and login and then error shows up

i alson have 2 office 365 accounts one redirects to another in safari as well

 	Devesh (Microsoft) 
	Tuesday, June 16, 2020 12:52 AM GMT

	Hi Paul,

I would like to tell you that apple told its an issue with whiteboard, here is the summary of today's call:

1.	  When we try to open whiteboard.microsoft.com  it gives you report bug in safari
2.	 When we try to open whiteboard.microsoft.com in other browsers or even in private browsing of safari it opens normally.
This is happening because in safari in normal browser when you enter user id and password of your tenant its redirecting to another tenant and you are unable to login to whiteboard of any tenant.

Thanks & Regards,
Devesh Kumar  |   Microsoft Office 365 Ambassador  |  Email: [e-mail]
My Working Hours: Monday – Friday (4:30 AM  - 2:00 PM IST)
If you have any feedback about my work, Please don't hesitate to contact
My Technical Lead : Maninder Singh| Email:  [e-mail]
My Technical Advisor : Anupam Keshav | Email - [e-mail] 


My Team Manager: Jitesh Raghav | Email: [e-mail]

[Chris Dumez]

If it works in private browsing, I would try clearing Website data in Safari preferences.

i cleared data still get error cleared keychain still got error

[John Wilander]

Hi!

On which website do you log in?

Could you try in Safari Technology Preview in which Private Mode has the same third-party cookie blocking as regular browsing mode?

still get error

[Chris Dumez]

In Safari's Privacy Preferences, can you try to disable "Prevent Cross-site Tracking", restart Safari and see if it helps?

that still gives error

[Chris Dumez]

I am unable to log in with either Safari or Chrome:
"""
Sorry, but we’re having trouble signing you in.

AADSTS50020: User account 'MY_EMAIL' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '95de633a-083e-42f5-b444-a4295d8e9314'(Microsoft Whiteboard Services) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
"""

I am guessing this requires a special account or permissions.

i am logging in with a diffrent account if anyone has a work email using office 365 can you login and see if it works i get the error still

[Chris Dumez]

(In reply to paulflaherty5 from comment #23)
> i am logging in with a diffrent account if anyone has a work email using
> office 365 can you login and see if it works i get the error still

I managed to get a test account from our QA team that works with Office 365. With that account I am able to log into whiteboard.microsoft.com in both Safari and Chrome. I have tried logging in and out twice without problems.

I am using a beta build of Safari which should be almost identical to Safari Technology Preview:
https://developer.apple.com/safari/download/

It seems the site works in general in Safari (Please try Safari Technology Preview if you have not yet). I do not know why you are experiencing this.

on tech preview get the error still for some reason

Created attachment 402083 [details]
tech preview info

Created attachment 402084 [details]
tech preview info

Created attachment 402185 [details]
error where not in private mode

Created attachment 402187 [details]
private mode only happens in normal mode

This is from apple
can you call me back at 7817891497 now to discuss this


The issue with whiteboard is not an apple issue. Apple does not maintain microsoft white board. The error popping up is not a safari error but a website error, that must be fixed on the side of the web developer. 
TM and copyright © 2020
All Rights Reserved / Privacy Policy / Support 

Greetings,
Thank you for contacting Apple.
This email contains your case number and my contact. If you need any further assistance, don't hesitate to call me.
Regards
Matt
AppleCare 
Mac + Senior Advisor
[phone], Ext. 1138426. 
SUN - WED
2:30 pm-1:30 am MT 

If you are calling in about another issue or case you can also call 1-800-275-2273 for support.
TM and copyright © 2020
All Rights Reserved / Privacy Policy / Support

(In reply to paulflaherty5 from comment #30)
> This is from appl
> 
> The issue with whiteboard is not an apple issue. Apple does not maintain
> microsoft white board. The error popping up is not a safari error but a
> website error, that must be fixed on the side of the web developer. 
> TM and copyright © 2020
> All Rights Reserved / Privacy Policy / Support 
> 
> Greetings,
> Thank you for contacting Apple.
> This email contains your case number and my contact. If you need any further
> assistance, don't hesitate to call me.
> Regards
> Matt
> AppleCare 
> Mac + Senior Advisor
> [phone], Ext. 1138426. 
> SUN - WED
> 2:30 pm-1:30 am MT 
> 
> If you are calling in about another issue or case you can also call
> 1-800-275-2273 for support.
> TM and copyright © 2020
> All Rights Reserved / Privacy Policy / Support

Devesh (Microsoft)
Thursday, June 18, 2020 8:43 AM GMT
Hi Paul,

Please find the summary of the call :

 Apple told to report the bug to Microsoft developer team that is already raised
 Apple told safari is fine
 We found whiteboard is a we app application and working fine on all other browser
I informed you that preference are changing from login to one account to another 
We have checked in Iin Private browsing where preference are not there and you are not facing any issue
You cleared preferences from safari and issue got fixed.
Please try to keep an eye on the issue.
Please note we will keep the ticket open till Monday 22 June 2020. 

Thanks & Regards,

Devesh Kumar  |   Microsoft Office 365 Ambassador  |  Email: [e-mail]

My Working Hours: Monday – Friday (4:30 AM  - 2:00 PM IST)

If you have any feedback about my work, Please don't hesitate to contact

My Technical Lead : Maninder Singh| Email:  [e-mail]

My Technical Advisor : Anupam Keshav | Email - [e-mail] 

My Team Manager: Jitesh Raghav | Email: [e-mail]

after turning off report tracking to websites the issue was fixed regarding safari

Created attachment 402193 [details]
resolution

the resolution was to turn off prevent cross site tracking

[Chris Dumez]

(In reply to paulflaherty5 from comment #34)
> Created attachment 402193 [details]
> resolution
> 
> the resolution was to turn off prevent cross site tracking

This is what we suggested earlier in:
https://bugs.webkit.org/show_bug.cgi?id=213186#c20

And you said in https://bugs.webkit.org/show_bug.cgi?id=213186#c21 that it had not helped.

I will let John review this but Safari does have stricter cookie policy than other browsers when "Prevent cross-site tracking" is on (which is the default).

[John Wilander]

(In reply to paulflaherty5 from comment #34)
> Created attachment 402193 [details]
> resolution
> 
> the resolution was to turn off prevent cross site tracking

To be clear, we do not recommend turning off Prevent cross-site tracking. Doing that turns off all of Safari's privacy protections and allows all cross-site tracking of your browsing.

Doubly so, we do not recommend service providers to tell their users to turn off privacy protections in their browser, just like we don't recommend they tell users to turn off security protections.

the issue is resolved now