Bug 14542 – Webkit crashes on Gmail.com page load.

• Status: RESOLVED
• Resolution: FIXED
• Component: Page Loading

[Blake]

The load-bar gets about half-way before the whole program crashes.

[Matt Lilek]

Thanks for the bug report, but I can't reproduce this.

Are you using Safari 3.0.2 Beta or a nightly?  If you are using a nightly, which one? Are you signed into Google already (which will load your inbox) or do you have to log in?

More info on reproducing this would be very helpful.

[Mark Rowe (bdash)]

And a crash report would be very helpful for investigating this issue.

[Blake]

I am using the latest nightly and I am logged into google when I go there.
How does one go about creating a crash report?

[Matt Lilek]

I had gmail hang on me and make Safari stop responding with my local build of r24063 but didn't have it flat out crash. Confirming as there's something strange happening while loading gmail.

[David Kilzer (:ddkilzer)]

(In reply to comment #3)
> I am using the latest nightly and I am logged into google when I go there.
> How does one go about creating a crash report?

When the Crash Reporter window opens, you may copy the contents of the window, then paste it as a comment in this bug (or save it to a text file and attach it to this bug).

If you're so inclined, the crash report is also written out to ~/Library/Logs/CrashReporter/Safari.crash.log.  There will be MULTIPLE logs written to that file, so please don't post them all unless you can't figure out which one was generated by the GMail crash.

Thanks!

[Matt Lilek]

(In reply to comment #5)
> (In reply to comment #3)
> > I am using the latest nightly and I am logged into google when I go there.
> > How does one go about creating a crash report?
> 
> When the Crash Reporter window opens, you may copy the contents of the window,
> then paste it as a comment in this bug (or save it to a text file and attach it
> to this bug).
> 
> If you're so inclined, the crash report is also written out to
> ~/Library/Logs/CrashReporter/Safari.crash.log.  There will be MULTIPLE logs
> written to that file, so please don't post them all unless you can't figure out
> which one was generated by the GMail crash.
> 
> Thanks!
> 

Dave, that's for OS X and this issue appears to be Windows-only.

Blake, try going to Start -> Run and enter "drwtsn32 -i". A dialog should come up telling you to that 

[Matt Lilek]

Ugh, bitten by the "Win Safari eats the stuff in a textarea" bug (I really need to get around to filing a bug on that..) so here's the instructions in their entirety:

Dave, that's for OS X and this issue appears to be Windows-only.

Blake, try going to Start -> Run and enter "drwtsn32 -i". A dialog should come up telling you to that Dr. Watson has been installed as the default debugger (click OK). Go back to Start -> Run and enter "drwtsn32" (same as last time only without the -i). This will load the Dr. Watson GUI. The very top box should have a path to it's log file (something like C:\Docs and Settings\All Users\App Data\Microsoft\Drwatson - I changed it to something more convenient). Check the drwtsn32.log file in that folder when WebKit crashes and attach it to this bug report.

Hopefully that made sense (Windows doesn't make anythign easy, does it?). I hope to have a page up on the site sometime soon detailing this better.

[Blake]

Created attachment 15439 [details]
Crash log

i followed the instructions. here is the crash log.

[Oliver Hunt]

Their was a crash in the nightlies (on gmail.com) which i fixed in http://trac.webkit.org/projects/webkit/changeset/24228 which looks to match this bug, can you verify that you don't get  this crash in the nightlies any more?

[Blake]

(In reply to comment #9)
> Their was a crash in the nightlies (on gmail.com) which i fixed in
> http://trac.webkit.org/projects/webkit/changeset/24228 which looks to match
> this bug, can you verify that you don't get  this crash in the nightlies any
> more?
> 

unfortunately this doesn't fix it... :\ thanks though

[Oliver Hunt]

*gah*

[Blake]

(In reply to comment #11)
> *gah*
> 

was that fix that you made supposed to fix a crash while sending a message? or was it to fix the crash at the load of the inbox? Because I heard of another bug that crashes on sending a message.

and safari sometimes hangs or sometimes flat out crashes when trying to view the inbox.

[David Kilzer (:ddkilzer)]

<rdar://problem/5335878>

[David Kilzer (:ddkilzer)]

Blake and Matt, is this still reproducible in recent nightlies?

[Blake]

(In reply to comment #14)
> Blake and Matt, is this still reproducible in recent nightlies?
> 

still happening with the july 14 build

[David Kilzer (:ddkilzer)]

Blake, could you post a *.dmp log?  Here's how to create it:  http://webkit.org/quality/crashlogs.html

Thanks!

[Matt Lilek]

(In reply to comment #16)
> Blake, could you post a *.dmp log?  Here's how to create it: 
> http://webkit.org/quality/crashlogs.html
> 
> Thanks!
> 

Please use the r24441 nightly or earlier as I believe gmail currently crashes because of the frame (bug 14705).

[Adam Roben (:aroben)]

(In reply to comment #15)
> still happening with the july 14 build

   Blake, if this crash is still happening for you, can you attach a user.dmp file as described at <http://webkit.org/quality/crashlogs.html>? If the crash no longer occurs, we should close this as WORKSFORME.

[Adam Roben (:aroben)]

Blake, it would be great to get an update on this bug if it's still occurring for you. Thanks!

[David Kilzer (:ddkilzer)]

I can't reproduce any hang or crash logging into Gmail (or accessing Gmail after previously logging into google.com) using Safari for Windows seed 310a18.

No response from Blake in two months, so closing this bug again.