Bug 16821 – Video playback window locks up production Safari (3.0.4) and Webkit (r29350)

• Component: New Bugs
• Status: RESOLVED WONTFIX

[Gibbons Burke]

Pull up the news story on the URL and click the [Play] button on the "Watch the Video" box within the article. A new window will appear and some of the elements of the page appear, but the application freezes at this point. The menu bar doesn't operate, the window buttons don't respond. You can drag the browser windows around but the application is frozen. It doesn't  register as "Application not responding" in the Force Quit dialog or the Dock.

[Gibbons Burke]

Same link works correctly in Firefox.

Using Flip4Mac version 2.2.0.49. This video link worked fine in Safari in late December.

[David Kilzer (:ddkilzer)]

I can't reproduce this using a local debug build of WebKit r29336 with Safari 3.0.4 (523.12.2) on Mac OS X 10.4.11 (8S165).

Are you on an Intel Mac?  Are you running Tiger or Leopard?  If you're on Leopard, please click the "Sample Process" button in the Activity Monitor application, then attach the results to this bug as a plain text file.  If you're on Tiger, you can run this from the terminal:

sample Safari 10 10

Attach the output file in /tmp to this bug.  Thanks!

[Gibbons Burke]

Created attachment 18384 [details]
sampled Webkit Safari during the lockup

I hope this sample caught the lockup. I started sampling, clicked the [Play] link.

This was sampled on a PowerBook G4 running Tiger (10.4.11).

[David Kilzer (:ddkilzer)]

(In reply to comment #3)
> This was sampled on a PowerBook G4 running Tiger (10.4.11).

I have a very similar setup, although I have Flip4Mac set to open movies in QuickTime Player instead of in the browser.  If you change that setting via the pref pane, does the freeze go away?

Do you think the freeze is just the movie being downloaded?

[Gibbons Burke]

Created attachment 18389 [details]
Screen shot of what the pop-up window looks like...

Using the direct URL for the video play, 

http://www.news8austin.com/shared/video/video_pop.asp?destlist=48109

Here's a screenshot of what the pop-up window normally looks like when this occurs. This was done after telling the Flip4Mac plug in to use the Quicktime Player for the media. 

Note the animated progress indicator on the tab is not frozen - that thread is still running animating the spinning wheel. Also, the pop-up window wouldn't have the visible URL address field, tabs or bookmark bar. You can see these by using the URL directly.

[David Kilzer (:ddkilzer)]

(In reply to comment #5)
> Created an attachment (id=18389) [edit]
> Screen shot of what the pop-up window looks like...
> 
> Using the direct URL for the video play, 
> http://www.news8austin.com/shared/video/video_pop.asp?destlist=48109
> 
> Here's a screenshot of what the pop-up window normally looks like when this
> occurs. This was done after telling the Flip4Mac plug in to use the Quicktime
> Player for the media. 

Ahh...this page loads normally for me (other than the movie being loaded in QuickTime Player).  Do you have any Safari extensions like Saft, Pith Helmet, Safari Stand or others installed?  If so, you should try disabling them to see if that fixes the issue.

Also, have you tried a WebKit nightly build?  <http://nightly.webkit.org/>  You don't have to install anything--just download the DMG, mount it and launch the nightly executable from there to test.

[Gibbons Burke]

These occurrences happened using the r29336 version of the nightly WebKit build (from yesterday), but they also affect the current production version of Safari as well.

I don't have any input managers installed. In the Other section of System Preferences I do have "DefaultApps", Flip4Mac WMV, and Tivo Desktop (1.9.3) but that's not running. I do use LaunchBar, and have Snapz and AudioHijack Pro installed. 

My Startup items are:
System Events
SpeechSynthesisServer
iTunes Helper
iCalAlarmScheduler
EyeTVHelper
Rogue Amoeba Schedule Helper (for Audio Hijack cron stuff)
Launch Bar
Microsoft Database Daemon

I'll try a restart with that stuff disabled and see if that affects it.

[Gibbons Burke]

I've restarted and the problem has gone away - can no longer reproduce it. I hate when that happens.

[Ahmad Saleem]

Comment 08 suggests a simple restart fixed the issue for the user. I think if it is not reproducible (as in the comment history) and it was related to plugin and the video was playing in Quicktime during the testing. We can consider this plugin related isolated issues on the user machine, which was fixed after restart. Can this be marked as "RESOLVED WONTFIX"? Thanks!